HOW TO COMPLAIN ABOUT NOISE
a) FROM INTERNAL REFURBISHMENT WORKS – CENTRAL CROSS
Point of first contact: Joe McCready Building Manager Central Cross:
Weekday: Mon-Fri 09.00-17.00- 0207 631 3793 (office / direct line).
Out of working hours/weekend: Personal mobile 0788 1588240.
Refers to work currently being carried out below us, around us, by Derwent’s (called Central Cross) or Fremantle’s contractors. Note, sometimes Fremantle, the tenant, does not always advise Joe of its activities but he will action any complaint. Both Central Cross and Fremantle are committed to minimising noise during working hours. (Camden allows Saturday working to start at 08.00- 13.00, but Derwent has pledged to me as TRA Chair, no earlier than 09.00 -13.00.)
b) FROM EXTERNAL NEIGHBOURHOOD
First, determine whether the noise is from Camden’s or Westminster’s side. Our side of the street is in
Camden opposite is Westminster. The Fremantle building is Camden, but Rathbone Place and The Fashion Academy,
is Westminster.
i) CAMDEN SIDE
Unfortunately, Camden does not have a 24 hour live number for reporting any noise nuisance:
Weekday 9.00am – 5.00pm- Compliance and Enforcement Team 020 7974 4444.
Weekend: (e.g. noisy parties) - Camden Weekend Noise Service 020 7974 4444.
Out of hours and weekend: Contact the Housing Patrol but it only operates from 6pm to 2 am : 02079741888
or 0207 974 1889. (They do claim that phones are answered 24 hours a day- not in my actual experience- usually it's an answerphone.)
Permitted hours of construction work
ii) WESTMINSTER SIDE
For immediate noise ring 020 7641 2000 (24 hours / 7 days, the noise team).
Mon – Fri: 8:00 a.m. – 6:00 p.m. Saturday: 8:00 a.m. – 1:00 p.m.
Sundays and Bank Holidays: No working is permitted.
:
Parking Suspensions
To search for current or future parking suspensions in Camden, click here.
Noise Complaints
Scroll down for Crossrail noise regulations and "How to Complain about Noise."
The noise regulations for Camden are contained in the Guide for Contractors Working in Camden below:
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Guide for Contractors in Camden.pdf Size : 706.1 Kb Type : pdf |
On 5 September 2011 the Bloomsbury Area Action Group held a meeting which set forth Camden's rules regarding noise and some of their limitations in dealing with it. Click on the pdf below for the minutes of the meeting. It is recommended that you read it if you are making a noise complaint.
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Noise Meeting Bloomsbury Area Action Group.pdf Size : 87.08 Kb Type : pdf |
Camden has set up a Noise Scrutiny Panel to focus on the Council's response to noise complaints. If you have made a noise complaint using the procedure below, they would like to know what response you got from the Council. Fill out the below template and email it to peter.holdforth@camden.gov.uk:
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Noise scrutiny evidence template.doc Size : 42 Kb Type : doc |
Information about the Noise Scrutiny Panel:
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DMC report noise scrutiny Sept 11.doc Size : 26 Kb Type : doc |
Crossrail
In regard to the Tottenham Court Rd. station upgrade, the construction companies, Taylor Woodrow and BAM Nuttall, are allowed a "start up period" of one hour before the normal start time of 8:00 a.m. and a one hour "close down" period after the normal stop time of 6:00 pm. Their September 2011 update (mailed to residents) notes that "some activities, due to engineering or operational constraints, will need to go ahead outside of these hours." Tunnelling is allowed to take place "24 hours a day, 7 days a week."
To report a problem or for more information, contact their 24 hour Helpdesk on 0345 602 3813 or email helpdesk@crossrail.co.uk.
